Q-When will I receive my monthly telephone statement?
A-If you are on billing Cycle 1, you will receive your bill by the 1st. Cycle 2 will be received around the 16th of the month.
 
Q-When is my bill due?
A-Cycle 1 is due by the 15 th, and Cycle 2 is due by the last day of the month.
 
Q-If not paid by the due date, when is my bill considered delinquent?
A-On the last day of the month. There will be a service charge and late fee added to the customer's bill for the mailing of the reminder notice.
 
Q-If my service is disconnected for non-pay, how much will it cost to restore my service?
A-If service is out thirty days or less the restoration fee is $25.00; after thirty days, the account will be handled as a re-installation.  The reinstallation fee is $35.50.
 
Q-Where do I make my monthly payments?
A-There are several different options available for making payments:
1.  Star Telephone Membership (main office). 3900 N US 421 Hwy, Clinton NC.   Hours are: Monday thru Friday 8:00 a.m.-5:00 p.m.  For your convenience after office hours, there is a depository box available for payments.  Receipts will be mailed for any cash payments left in the depository.
 

2. Star Commununications Retail Store. Located in the Lowe's shopping center, 937 Sunset Ave, Clinton NC. Hours are : Monday thru Friday 8:00 a.m. - 7:00 p.m. and Saturday 10:00 a.m. - 2:00 p.m.

 

3. Star Telephone's district office in Elizabethtown, N.C., 3112 Martin Luther King Dr, Elizabethtown, NC 28337.   Office hours are: Monday thru Friday 8:00 a.m.-5:00 p.m.  For your convenience after office hours, there is a depository box available for payments.  Receipts will be mailed for any cash payments left in the depository.
 
4.  By mail-A pre-addressed envelope will be provided each month with your statement.  Please do not send cash by mail.  We accept checks and money orders made payable to Star Telephone.
 
5.  Draft-A service provided for your convenience is the Automatic Drafting Service.   It provides automatic payment of your telephone account through your bank.  It's a sure way to know that your payment is received.  It also eliminates check writing and postage for mailing.  If interested, please give us a call.  We'll be glad to assist you.
 
Q-How do I report troubles in my service or equipment?
A-When calling within Star Telephone's service area, dial 611.  When calling from  outside Star Telephone's service area, dial 1-800-945-4233.  For DSL tech support, dial 1-877-269-8236. You can report troubles to these numbers 24 hours a day, 7 days a week.
 
Frequently Asked Questions continued....