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Please follow these steps for
troubleshooting DSL connection problems before contacting any Support
Services!
This documentation is to assist DSL users in determining what may be creating problems with their high-speed Internet connection. If you were given a different IP address setup when DSL was first turned on or for business accounts you will just need to substitute the appropriate numbers for the steps below. The source of the problem could be many different things. To make the experience with support services much easier on both parties, users can follow these steps to find out if the problem lies in the DSL, PC, or the ISP. The very first thing to do
is check your DSL modem. Internal modem users should see a connected modem
icon on your taskbar near the clock when properly connected. External
modems users should have 4 green lights on the front of your modem. If
your modem does not show connected or does not have the proper lights, check all cables. To determine if DSL is
working properly after you have an icon on your taskbar that shows
connected and 4 green lights on external modem, you will need to open a
DOS window and try to ping your default gateway |
