1.) Click the start button and select run.
2.) Type "cmd" and press enter or click OK.
3.) This will open a DOS window.
4.) Now type "ping 66.207.234.1" and press enter.
5.) If DSL is working properly you will get some replies 
      from  66.207.234.1 If working go to section (A).
6.) If you get a message" request time out" you will need to 
      find out what your IP address is.
7.) In the same DOS window type "ipconfig", should list IP 
      configuration for your adapters.
8.) When "IP configuration" is displayed there will be a 
       listing for either your internal DSL modem or Ethernet 
       card for external DSL  modem. (Ethernet card or 
       Efficient Networks 3060 Speadstream)
9.) Once you have located the correct adapter 
       the IP address should change to a variation of 
       66.207.*.*.
10.) If IP address is anything other than numbers listed you 
        can type "ipconfig/release" and once it is released type 
       "ipconfig/renew".  If DSL is working properly IP 
        address should change to a variation of 66.207.*.*. 
11.) When you type "iconfig/renew" and it returns an error 
        of IP  address of 169.*.*.* Restart the computer for 
        internal DSL modems or reset the external DSL 
        modem and the computer for external modem users.

When everything has rebooted (pc started and 4 green lights on external modem) repeat the process above starting at step #1. If no success after repeated attempts going through the steps above please contact tech support listed below.

Contact Technical Support (click here to contact DSL support)